Personal information belonging to you and visitors of our site is only collected when it is voluntarily submitted via this website.
As we may need to collect your information to provide you with further services or to attend to your requests or queries, it is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with any applicable privacy laws in South Africa.
Use of Personal Information
We have regulatory obligations, including compliance with the Financial Intelligence Centre Act, 38 of 2001 and anti-money laundering legislation, to process your personal information. This includes verifying your identity or the identity of your beneficial owner and/or controlling persons. We are also required by various laws to maintain a record of our dealings with clients.
Collection of Personal Information
We collect your personal information submitted through this website in order to maximise our service offerings, including, but not limited to your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information.
Mandatory Disclosure in Certain Circumstances
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, we may disclose information when lawfully required to do so:
- To comply with any relevant legislation;
- To comply with any legal process;
- By any regulatory authority (for example, the Financial Sector Conduct Authority or the South African Revenue Services).
Anuva strives to protect the integrity and confidentiality of your personal information. We have implemented appropriate technical and organisational information security measures to keep your information secure, accurate, current, and complete. Unfortunately, we cannot guarantee the security of any information you transmit to us online as no data transmission over the internet can be guaranteed to be totally secure and therefore, you do so at your own risk. However, we will endeavour to take all reasonable steps to protect the personal information you transmit to us. Once we do receive your transmission, we will make our best efforts to ensure its security on our systems.
Where third parties (our employees and contractors who provide services related to our information systems) are required to process your personal information in relation to the purposes set out in this policy and for other lawful requirements, we ensure that they are contractually bound to apply the appropriate security practices.
Your personal information will be held and used for as long as permitted for legal, regulatory, fraud prevention and legitimate business purposes.
Your IP address is sometimes used to assist in the diagnosis of certain problems and the troubleshooting of those problems with our website service. This information is gathered and collected in aggregate and therefore cannot be traced to an individual user.
Hyperlinks to third-party sites
We provide links to websites outside of our websites, as well as to third-party websites. These linked sites are not operated by us, nor is it under our control. Therefore, we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.
Anuva also uses certain social networking services such as LinkedIn, Facebook, WhatsApp, Instagram and Twitter to communicate with the public and Anuva clients. When you communicate with Anuva through these services, that social networking service may collect your personal information for its own purposes. These services may track your use of our digital channels on those pages where the links are displayed. If you are logged into those services (including any Google service) while using our digital channels, their tracking will be associated with your profile with those service providers. These services have their own privacy policies which are independent of Anuva’s privacy policies and practices. Please ensure that you fully acquaint yourself with the terms of any such third-party privacy policies and practices.
Access to and correction of your information
The Promotion of Access to Information Act (PAIA) coupled with POPIA offers you the right to access information held by us in certain instances. This right can be exercised in accordance with the Anuva POPIA Manual.
In accordance with POPIA, you have a right to correct any of your personal information held by Anuva. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
Problems or queries
The Information Regulator
Whereas we would appreciate the opportunity to first address any complaints regarding our processing of your personal information, you have the right to complain to the Information Regulator, whose contact details are:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za
General enquiries email: email@example.com